Project Overview

Role: Product Designer
Duration: March 2025
The Product: A web application that transforms the doctor’s waiting room experience through customizable digital signage. The platform allows healthcare providers to curate informative video playlists, articles, and interactive content to educate and engage patients before their appointments.
Responsibilities: Product Vision & Strategy, User Flow & Information Architecture, UX/UI Design.

Transforming the Doctor’s Waiting Room Experience

MediWait+ is a customizable digital signage platform designed to enhance patient education and engagement in waiting rooms. The web application enables healthcare providers to curate video playlists, display informative content, and collect patient feedback, creating a more interactive and personalized experience.

The Problem

Doctors’ waiting rooms often have passive, outdated, or irrelevant content, leading to missed opportunities for patient education and engagement. Healthcare providers needed a dynamic, customizable solution to:

  • Educate patients about symptoms, conditions, and treatments.
  • Showcase practice initiatives and health campaigns.
  • Provide interactive elements (QR codes, polls) to encourage patient participation.

    • The Solution

    MediWait+ empowers doctors to:

  • Create & schedule educational video playlists.
  • Display custom messages and health campaigns.
  • Track patient engagement through analytics.
  • Enable interactivity with QR codes and polls.

    • My Design Process

    1️⃣ Research & Discovery

  • Competitive Analysis – Studied existing healthcare digital signage solutions.
  • User Interviews – Gathered insights from doctors on their needs and pain points.

    • Identify Key Features such as:

  • Customizable Content Library – Pre-made videos, articles, and infographics.
  • Playlist Management – Doctors can add, remove, or schedule content.
  • Analytics Dashboard – Tracks patient engagement and interactions.
  • Interactive Elements – QR codes for additional resources and polls for feedback.

    • 2️⃣ Information Architecture & Wireframing

  • Designed a clear content hierarchy for easy content management.
  • Created low-fidelity wireframes to define user flow and navigation.

    • 3️⃣ UI Design & Prototyping

  • Developed high-fidelity mockups with a clean, professional interface using Figma.
  • Focused on accessibility & ease of use for non-technical users.

    • 4️⃣ Usability Testing & Iteration

  • Conducted feedback sessions with healthcare professionals.
  • Improved playlist scheduling and engagement tracking based on user insights.

    • Design Showcase: Bringing MediWait+ to Life

    Dashboard

    I designed the MediWait+ dashboard to provide doctors with a comprehensive overview of their waiting room digital signage. The dashboard offers a data-driven, user-friendly interface, enabling healthcare providers to manage content effortlessly while tracking patient engagement in real time.

    Key Features:
    Analytics Overview – High-level insights with charts and visualizations showing patient interactions, content engagement, and screen activity.
    Active Screens – Monitor and manage all waiting room displays in real time.
    Playlist Report – Understand which content resonates most with patients through QR code scans, poll responses, and watch duration metrics.

    The dashboard is designed for efficiency and ease of use, allowing doctors to enhance patient education and experience with minimal effort.

    Content Management

    The Content Management section of the MediWait+ dashboard provides doctors with a simple yet powerful UI to curate and customize the content displayed in their waiting rooms.

    Screen Management

    The Screen Management UI provides doctors with a seamless way to add, edit, and organize screens across their practice. With an intuitive interface, they can assign playlists to specific TVs, ensuring the right content reaches the right audience.

    Patient Engagement

    The Patient Engagement feature enhances the waiting room experience by allowing patients to interact with content through polls and QR codes. Doctors can create custom polls to gather patient feedback in real time, helping to improve services and address patient concerns. Additionally, QR codes linked to educational resources enable patients to learn more about symptoms, conditions, and treatment options on their smartphones, extending the value of in-office content beyond their visit.

    Impact & Learnings

    Designing for healthcare requires balancing information clarity & engagement. Interactivity drives patient participation, even in passive environments. Doctors prefer automation —so simplifying content management was key.